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Click here for DFM installation instructions
Make sure you have the latest version of Document File Manager (DFM) for connecting to projects within the Kal-Blue PDM project family.
We are here to help you be successful!
Kal-Blue offers support for all of the products we sell. All of our support is provided right here in West Michigan.
Email us at
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Call us 1-800-522-0541
Standard support hours are 7:30a.m. to 5:00p.m. EST Monday through Friday.
Autodesk Support
Are you an Autodesk user? Kal-Blue provides technical support for Autocad, Revit, and Navisworks Applications such as:
- Design Options
- Worksharing
- View Templates
- Printing, PDF, DWF
- Importing and Exporting
Project Support
Bidding on a project that a Kal-Blue system is hosting? Contact our support staff for help with many things:
- Online Access
- Installing PDM Planroom Applications
- Installing the DFM client
- Ordering Bid documents
- Response to invitation to bid notifications
- Downloading files
- Syncing projects and documents
PDM System Support
Our trained and experienced support staff is here to help you when you have a problem. All PDM subscription customers have access to the Kal-Blue support team.
- Sending Notifications
- Prequalifying contractors
- Uploading documents including submittals
- Invitation to bid
- Project closeout
- Syncing PDM Planroom to projects
- Setting up PDM clients
Display Graphics
Our Display Graphics staff is here to help get your projects done. Put our incredible experience and resources to work for you:
- File processing and types
- Display and presentation options
- Media samples
- Color print samples
- Press checks
- Print process suggestions
Autodesk Product Support
Kal-Blue offers two levels of Autodesk product support to meet your support needs and to assure successful BIM integrations. Contact your Autodesk account manager for information and help defining which support plan is best for you.
Autodesk Support - Basic
| Cost: |
$395.00 Annually |
| Incidents: |
12 per year |
| Onsite Learning: |
N/A |
| Software Upgrades: |
N/A |
Benefits:
Phone and email support
Remote connect web support tools
Autodesk Support - Standard
| Cost: |
$795.00 Annually |
| Incidents: |
Unlimited |
| Onsite Learning: |
N/A |
| Software Upgrades: |
N/A |
Benefits:
Phone and email support
Remote connect web support tools
Unlimited incidents for your entire design team
Autodesk Support - Premium
| Cost: |
$1295.00 Annually |
| Incidents: |
Unlimited |
| Onsite Learning: |
10% Discount on onsite skills instruction |
| Software Upgrades: |
10% Discount on onsite product upgrade support |
Benefits:
Phone and email support
Remote connect web support tools
Unlimited incidents for your entire design team
10% discount classroom training for skills development
10% discount for onsite support including product upgrades
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